Printer not working? Computer frozen up? Is the WI-FI down? Whenever our clients have a tech problem, the help-desk has always been there to help. Harmony's help desk has made it easy for them to simply fill out a ticket with us describing their problem, email us, or even call in for quick assistance.
How is it we do not get overwhelmed?
There is an issue that we (and most other IT companies) face... When people run into a problem and they need us to fix it, they may submit their problems to the help-desk, but when everyone stops using the help-desk portal we lose traction from the oscillate of problems that are not automatically being tracked. Emails to personal accounts, calling cell phones or even just stopping a technician in the hallway to express their VoIP concerns can all get lost in the void.
Does this sound familiar? Well there are a few tips that everyone should know about IT to get quicker help: