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Recent Posts

Make Your Tech Work For You!

Posted by Mark Nash on Feb 5, 2021 11:00:00 AM

‘Harmony’ has a few definitions, but the most relevant to Lighthouse IT Solutions is both the “pleasing arrangement of parts” and “internal calm.” This is what Lighthouse IT Solutions’ Harmony services strives to provide you with; a suite of IT solutions that work with each other and your business in order to harmonize with your workflow.

Harmony combines the following categories into one cohesive plan: infrastructure, security, business continuity & disaster recovery, technical support & systems management, and finally mobility.

Let's take a look at each of these and how your business can benefit from the perks of experiencing Harmony.

Technical Support & Systems Management

Technical support and systems management is, of course, the first and main pillar which we are built around. We would not be much of an IT company if we were not able to help you with your technical problems. So, to ensure that we can help you with all your tech problems Lighthouse IT Solutions offers both onsite and remote help desk support. This is all neatly managed within our ticketing system. In the event of an emergency, such as a cyber-attack that brings your workflow to a halt, we offer 24-hour support to get your systems back online as soon as possible.

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Topics: Harmony, VoIP, IT services, Continued education, Office 365, Business Continuity, Managed Service Provider, Cybersecurity, Malware, Remote Workforce, Downtime

Best way for employees to communicate internally

Posted by Laif Thorbahn on Aug 23, 2019 9:24:00 AM

Communicate internally? What's that all about?

This may seem like a no-brainer, of course we should communicate internally, but some people may not know the reason why internal communication is so important. To keep it simply, it keeps everyone in-the-loop and on task. These meetings or chats that happen with coworkers can also help build trust and increase efficiency. (Which in turn can increase enthusiasm at the workplace.) Another benefit of internal communication that gets overlooked, is that it actually helps with communication externally. If everyone knows what is going on, they are better able to answer questions clients may have. It may be surprising to some, but many businesses function without much internal communication between colleagues. With things like Microsoft Teams or Slack/GoToMetting or Zoom, there are great ways to fix this issue, but we will go over that in a bit.

What should be talked about?

Be it meetings or small chats, there are many things that can get talked about. Most would tend to lean towards more serious topics whether they be future plans for the company or how to best serve the clients they have. While these are great topics to talk about it is all too easy to forget that this time can also be used to ask questions no matter how mundane. These meetings can also be used for semi-casual conversations, like what should be for lunch that day. Again, increasing morale and efficiency.

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Topics: Harmony, IT services, Office 365

Is it better to have a little SaaS?

Posted by Laif Thorbahn on Aug 10, 2018 8:52:00 AM

SaaS (Software as a Service) is a term that has become more popular with the rise of the cloud, even though SaaS predates the cloud by decades. SaaS has had a long history in the computing world but is now most commonly used for cloud storage and business inter-connectivity. Let us go over what SaaS really is, the history, and some common examples of what they are used for today.

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Topics: Harmony, IT services, Office 365, Managed Service Provider

Spam Emails and Getting Rid of Them

Posted by Mark Nash on Jun 1, 2018 9:12:00 AM

Email spam, also known as junk, refers to all the unsolicited emails you receive and do not want to deal with (usually because they contain malicious links or viruses.) These shady emails are the ones that ask you to send money with the promise of bigger returns later, or offer to show you “sexy singles in your area”, or even just give you a link to a virus infested website. These can be in the forms of a forward from your grandma (chain-mail) or even just an email from your boss where the From Address has been spoofed. Phishing attempts made on your email address can lead to things like Ransomware or worse forms of malicious software. Obviously no one wants to deal with these so what is the best way to get them to stop showing up in your inbox?

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Topics: IT services, Office 365, Managed Service Provider, Internet Safety