The Lighthouse IT Podcast - July 16th, 2021
As you are aware, this past weekend, software vendor Kaseya experienced one of the largest wide-scale ransomware attacks ever experienced globally. But the attack wasn't against Kaseya themselves. It was against their customers: Managed Service Providers.
That terminology may sound familiar because that is precisely how Lighthouse IT Solutions is positioned. To accomplish so much with as few resources as possible, Managed Service Providers (MSPs) like us utilize automation software to monitor and process commands that we've scripted them to perform. This type of software is called a Remote Monitoring & Management (RMM) platform.
‘Harmony’ has a few definitions, but the most relevant to Lighthouse IT Solutions is both the “pleasing arrangement of parts” and “internal calm.” This is what Lighthouse IT Solutions’ Harmony services strives to provide you with; a suite of IT solutions that work with each other and your business in order to harmonize with your workflow.
Harmony combines the following categories into one cohesive plan: infrastructure, security, business continuity & disaster recovery, technical support & systems management, and finally mobility.
Let's take a look at each of these and how your business can benefit from the perks of experiencing Harmony.
Technical support and systems management is, of course, the first and main pillar which we are built around. We would not be much of an IT company if we were not able to help you with your technical problems. So, to ensure that we can help you with all your tech problems Lighthouse IT Solutions offers both onsite and remote help desk support. This is all neatly managed within our ticketing system. In the event of an emergency, such as a cyber-attack that brings your workflow to a halt, we offer 24-hour support to get your systems back online as soon as possible.