Recent Posts

What is RAM and how does my computer use it?

Posted by Laif Thorbahn on Oct 12, 2017 3:45:00 PM

RAM, also known as random access memory or sometimes system memory, is one of the more important parts of your computer. It is usually associated with DRAM, which is the type of memory module. It is responsible for a majority of the “traffic” that a computer manages. It is what allows programs to open and lets functions work. Random access memory is most comparable to our short-term memory, we use it all the time to process what we are doing in the moment, but forget most of it later.

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Topics: Harmony, IT services

Digital Signage: Advertise & Inform, Instantly

Posted by Griffin Ball on Oct 10, 2017 4:02:00 PM

What if you could use something to advertise your brand, send out alerts, and inform your employees all in real-time?

Digital signage is your one platform to accomplish it all.

A large format display, or LFD, has versatility beyond the normal TV conventions. An LFD could sit in your business, turn on/off according to a schedule, and display posters, adverts, general messages, and even engae with people.

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Topics: Harmony, IT services

The Clutter Folder

Posted by Griffin Ball on Oct 5, 2017 3:50:00 PM

Office365 users may have encountered a unique folder in their mailbox.

It's called the Clutter folder, and I'll give you a quick, un-cluttered break-down.

I'm sure you know what the Junk folder is and how it catches all of the e-mails you don't want to see. Well a byproduct of this is that it helps you get to what's important without having to wade through all of the garbage.

Clutter is similar, but imagine it on a higher tier as it attempts to catch the e-mails of less importance. It moves your low priority messages out of your Inbox so you can easily scan for important messages. These could be items you may want to read, but are not deemed important; such as newsletters or marketing periodicals.

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Topics: Harmony, IT services, Office 365

Voice as an Application: Why it's time to think VoIP

Posted by Griffin Ball on Oct 3, 2017 4:13:00 PM

What if your email only worked on a special computer? Or even only in your office?

Something amazing happens when communication becomes an application.It is no longer hindered by traditional constructs, instead it becomes a tool that enables your staff to encounter your clients anywhere. It is a single point that allows them to reach you wherever you are and lets you deliver a unique customer experience.

However, email is quickly becoming impersonal and customers are seeking more than just perfectly worded text or automated email responses. They're looking for someone on the other end.

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Topics: Harmony, VoIP, IT services

The importance of using a ticketing system.

Posted by Griffin Ball on Sep 28, 2017 4:16:00 PM

Printer not working? Computer frozen up? Is the WI-FI down? Whenever our clients have a tech problem, the help-desk has always been there to help. Harmony's help desk has made it easy for them to simply fill out a ticket with us describing their problem, email us, or even call in for quick assistance.

How is it we do not get overwhelmed?

There is an issue that we (and most other IT companies) face... When people run into a problem and they need us to fix it, they may submit their problems to the help-desk, but when everyone stops using the help-desk portal we lose traction from the oscillate of problems that are not automatically being tracked. Emails to personal accounts, calling cell phones or even just stopping a technician in the hallway to express their VoIP concerns can all get lost in the void.

Does this sound familiar? Well there are a few tips that everyone should know about IT to get quicker help:

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Topics: Harmony, IT services

What's a Network Risk Assessment & why should I get one?

Posted by Laif Thorbahn on Sep 26, 2017 3:45:00 PM

Your network is only as safe as its weakest link.

Network Risk Assessments are akin to a doctor’s wellness check, as they don’t need to be done often, but that does not mean you should skip them outright. These assessments do a full scan of everything in your environment, (all devices and users are checked) this then gives back data based on the conducted scan including; risks/issues associated with the network, internet speed tests, computer activity, user activity, and storage analytics.

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Topics: Harmony, IT services, Network Risk Assessment

Importance of Office 365 in Business

Posted by Keith Davis on Sep 21, 2017 3:50:00 PM

Why is Office 365 such a big deal?

As we all know, Office 365 is something that has become more prevalent in the workplace. But why? This suite of programs works as your one-stop-shop for the everyday needs in business. Programs like Word, Excel, PowerPoint, OneNote, Skype, SharePoint, etc. are all tools within this extensive suite. Cool huh!

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Topics: Harmony, Office 365, Business Continuity

Backups & Business Continuity. What’s the difference?

Posted by Matt Almendinger on Sep 19, 2017 4:17:00 PM

What would happen to your business if it lost all its data?

What is Business Continuity?

More and more our businesses depend on data. Data that is primarily stored electronically – and why wouldn’t we? We can easily automate, search, share, and access data that is stored in a computer system, but what happens when faced with the unthinkable?

That’s where Business Continuity steps in. This is a set of plans, processes, and audits structured together that will allow your business to keep going when a catastrophe strikes. This can all be managed by your MSP.

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Topics: Harmony, IT services, Business Continuity

Harmony with Collaboration & Communication Tools in Office 365

Posted by Griffin Ball on Sep 14, 2017 12:15:00 PM

Communication in the work place can be difficult,

but being able to converse with team-members and understand their roles is necessary to getting projects completed on time. There are so many tools out there that can help minimize the headaches and make sure deadlines are met.

So how can small business collaboration and small business communication tools like SharePoint, Yammer, and even Skype for Business change how my company operates?

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Topics: Harmony, Office 365

Navigate Training - Continuing Education for Staff

Posted by Griffin Ball on Sep 12, 2017 4:07:00 PM

Training is the best thing you could do on the job. Why? Because everyone wins.

Continued education helps further your own education and the business gets to use want you have learned. This increases efficiency while allowing you employees some confidence at the workplace. Without even basic training to stay up-to-date, employees can loose valuable time to having to ask the IT guys (Like us!) for help.

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Topics: Navigate Training, Continued education

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